Heart Keychain in Cashmere Leather

Latch products are handmade from scratch and are custom-made from every buyer's request. Unfortunately, we do not allow returns of items. However, an item can be replaced for the exact same type item at once. ​We provide an exchange for regular priced item(s):

• Within 10 days of the dispatched date for Singapore Orders (including self-collection orders)
• Within 20 days for international orders. For customised product(s)
• Within 48 hours upon collection.

This will be based on the following circumstances:

• Incorrect bracelet size ordered
• Poor bracelet quality

​Items must be returned in their original condition (unworn, unscented, unwashed, unaltered). Bracelets should be returned with the original packaging, free of damage with the resizing tag intact.

• Singapore Registered Mail: FREE for orders above $60 (est 3-4 Working Days)
• Singpost Registered Airmail to Zone 1 Countries: Additional SGD$7.90 (est 5-10 Working Days)
• Singpost Registered Airmail to Zone 2 Countries: Additional SGD$10.40 (est 5-10 Working Days)
• Singpost Registered Airmail to Zone 3 Countries: Additional SGD$13.45 (est 6-12 Working Days)

(Guidelines for which country are you in: https://www.singpost.com/postage-rate)

International Shipping:

• Once shipped most items are received from the time frames listed above. However,please understand that LATCH Handmade can not control the postal services and/or Customs. Post delays or your package may be stopped at Customs and it is beyond of our control.
• Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. We do not charge sales tax on orders that are shipped outside Singapore. Due to this, customs chargers or local taxes may apply in your chosen country. For further information, please contact your local customs office or authorities in your country.

• By ordering any of our products, you agree to be bound by these terms & conditions.
• By placing an order at Latch Handmade, you warrant that you are at least 18 years old or have parents' permission to buy from us.
• The price applicable is that set at the date on which you place your order.
• Shipping costs and payment fees are recognized before confirming the purchase.
• Please note that local charges may occur.
• Latch Handmade reserves the right to amend any information without prior notice.
• We are not responsible for undelivered packages due to address incorrectly entered by customer. We are not responsible for lost or stolen packages.
• Shipping Policy: Please allow between 2-3 business days for your order to be processed and shipped out.
• Please check with your local post office or the customs office for any import duties, local taxes, and handling charges that may be applied to your purchase.
• Once shipped most items are received from the time frames listed above. However, please understand that LATCH Handmade cannot control the postal services and/or Customs. Post delays or your package may be stopped at Customs and it is beyond of our control.
• We do not allow any reselling of LATCH Handmade products. Permission has to be granted before any reselling can take place. Contents may be used without prior permission ONLY for personal & non-commercial purposes.

1. For the perfect fit: Measure your wrist around the bone area using a tape measure.
2. Alternatively, use a string to get your tight wrist measurement.
3. Then, use a ruler to get the final dimension of your tight wrist measurement.

• Please ONLY provide us with the tight wrist measurement as we will add the leeway on our side.
• We will add a leeway of +3cm for 5mm/6mm leather thickness and +2.5cm for 3mm/4mm leather thickness.
• Please read through our Guideline Page on how to measure your wrist size accordingly before purchasing. If it is for a gift, please add it to the note before checkout.